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Question
1: I need proof that I have traveled by airplane. How can I get such proof?
Answer 1: The passenger copy of a travel ticket is your proof of payment,
and will be accepted by official organizations as proof that you were on a
flight.
Question 2: How long before departure should I be
at an airport?
Answer 2: Not every airport or airline has the same check-in times. Check-in
times for domestic, intercontinental destinations can differ greatly. Some
airlines often require passengers to report to the airport earlier in connection
with stricter security measures. Particularly during the holidays and summer
vacations, passengers should leave plenty of time, since lines at check-in
and immigration can be very long. Please ask your travel agent or NAC office
about the recommended check-in times.
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Question 3: What travel documents will I need and
how do I find out which vaccinations are required or recommended?
Answer 3: You are advised to check with the consulate and at airport at least
2 hours before departure; make sure you state your nationality. In general,
you and your family should hold valid passports, and in some cases you will
need a visa. Most of the consulate offices in Nepal are located in Kathmandu.
Question 4: How much luggage and carry-on luggage
is a passenger allowed to take along? What aren't you allowed to put in your
suitcase?
Answer 4: We refer you to the Luggage Facilities page on our site. Items that
certainly should not be in your luggage are listed inside the cover of your
ticket. Please keep in mind that the items listed are absolutely prohibited
by international law, and that you could be risking a significant fine or
sent to prison if prohibited items are found in your luggage. These fines
are imposed by the local authorities. Airlines have no influence on such matters.
Normally money and valuables are not suggested to put inside the check in
baggage due to possible pilferage at few airports which handing the baggage.
Question
5: Can I take my pet along on my trip? How much will that cost?
Answer 5: In general, taking a pet along is not a problem. However, you do
need to state your intention to bring along your pet when reserving your flight.
More information is available from your travel agent or from NAC Cargo offices.
Pets are subject to excess luggage rates. Check with your veterinarian beforehand
to make sure it is a good idea to travel with your pet.
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Question 6: My luggage was damaged/lost during my
trip. Where should I report this?
Answer 6: Lost luggage should be reported immediately at the airport upon
arrival. They will contact the passenger when the luggage has been located.
Any damage should also be reported immediately. Requests for financial compensation
for costs incurred as a result of lost or damaged luggage can be submitted
to NAC Customer services Department Relations. If you have a travel insurance
policy, you can submit your claim to your insurance company along with the
report form you received from NAC.
Question 7: How Can I check whether someone is on
board a plane or has arrived?
Answer 7: Under the law governing personal registration, NAC is not permitted
to release such information.
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